Shipping policy

SHIFT-Eyewear

At SHIFT-Eyewear, we do our best to process every order carefully, package it properly and ship it as quickly as possible.

This shipping policy applies to all orders placed through the SHIFT-Eyewear webshop.

Order Processing

Orders are usually processed within a reasonable timeframe, unless stated otherwise on the product page or during checkout.

During busy periods, product launches, pre-sales, limited drops or promotional periods, processing times may be longer than usual.

Once your order has been processed and shipped, you will receive a shipping confirmation by e-mail where possible.

Delivery Times

The estimated delivery time after shipment is:

The Netherlands: 1 to 3 business days
Belgium: 2 to 5 business days
Germany: 2 to 5 business days

Delivery times are indicative. No absolute rights can be derived from estimated delivery times.

Pre-sale, Pre-orders and Drops

SHIFT-Eyewear works with pre-sales, pre-orders and drops.

When you order a product through a pre-sale or pre-order, the product will be delivered at a later time than regular in-stock products.

The expected shipping period will be stated on the product page, in the webshop or during checkout.

By placing a pre-sale or pre-order, you agree that delivery will take place at a later moment.

The stated delivery dates are expected shipping moments and may differ in exceptional cases due to production planning, quality control, stock availability, transport, customs, suppliers or other logistical circumstances.

If necessary, orders may be delivered in separate shipments.

Shipping

Orders are shipped through an external carrier.

SHIFT-Eyewear is responsible for the order until it has been delivered to the customer or to a third party designated by the customer.

After delivery, the risk passes to the customer.

If a package is delayed, we will do our best to resolve this with the carrier.

Shipping Costs

Shipping costs are clearly displayed during checkout before the order is confirmed.

Any free shipping, temporary promotions or discount conditions will be clearly stated in the offer.

Additional shipping options, such as express shipping or other more expensive delivery methods, will not be refunded above the amount of the cheapest standard delivery method where legally applicable.

Checking Your Order

Please check your order immediately after receiving it.

Is something wrong with your order, has the package arrived damaged, did you receive the wrong product or is something missing? Please contact our customer service as soon as possible.

Include your order number, a clear description of the issue and, where possible, photos of the product, packaging and shipping label.